Matt Smith recalled the dramatic change in a 24-year-old man who once slept in the streets of San Rafael. Smith, a program manager for St. Vincent de Paul Society of Marin, saw him seeking help at an ...

At a time when IT is supposed to be getting simpler, less complex and easier to manage, more people are calling help desks for assistance than ever before, according to a new study. That’s one of the ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...