Yet, a quarter of workers said their managers responded in one of those three ways when they chose to leave their company, according to new data from research firm Gallup. Another 10 percent of ...

"The way we work" is a global preoccupation. Are we doing a good job? Are we driving results? Is our work meaningful? Good employee experiences (EX) are a luxury in times of economic hardship.

Business leaders know that customer experience and employee experience are intertwined. If an employee is happy in their position, they’re more likley to provide better service. But while 97% of CEOs ...

Employee experience (EX) has been all the buzz, specifically in post-pandemic leadership design. Yet, employee burnout seems to be reaching new highs, with wellness programs earning mixed reviews and ...

As employees seek more — flexibility, recognition and growth opportunities — companies must adapt to stay competitive. However, corporate giants risk falling behind with rigid new mandates, such as ...

Everyone knows that happy employees lead to happy customers and growth, so most companies say employee satisfaction is a big part of their mission. The reality is that employee experience, EX, is ...

The healthcare industry is facing enormous workforce challenges, with the average hospital turning over 106% of its workforce in the last five years. Such high turnover has staggering cost ...

After investing in improving employee experience during pandemic-driven talent shortages, employers in general are pulling back, which could affect how their employees feel about work — and employers’ ...

Here's a sad truth about work today: Most knowledge workers feel like they're cogs in a machine rather than valued and respected employees. This is one of the findings technology company HP uncovered ...

The employee and customer experience in banking is a perpetual cycle. From what we've witnessed and seen in our recent research, what's good for employee morale typically tends to be good for the ...

For example, many companies are fighting the remote work trend by bringing team members back to the office where they can better focus together on improving customer experience. This intent is often ...

Every generation has different expectations about what constitutes a good employee experience. In a landscape where specific technical skills are in short supply the competition for talent can become ...