Hundreds of Affordable Care Act (ACA) and Medicare call center employees of federal contractor Maximus walked off the job on Thursday, November 9, over better pay, affordable healthcare and the right ...

The Biden administration has dropped efforts to rebid a pricey contract to run the 1-800-MEDICARE call center and other services, a contracting battle that got dragged into debates over election-year ...

For many employers, 2023 has been a year of reckoning, as over 450,000 workers across the country have gone on strike for better wages and working conditions — and a few hundred more are joining the ...

Pearson Government Solutions Inc. won a $440 million contract from the Centers for Medicare and Medicaid Services to expand the services it provides for the Beneficiary Contact Center program. Under ...

Katherine Charles’ workdays are relentless. She’s one of thousands of call center workers who help Americans find suitable health insurance as part of the Affordable Care Act, or ACA. Charles spends ...

The contractor that runs call centers for Medicare, as well as the federal ObamaCare marketplace, isn’t even two years into a nine-year deal, so why is the Department of Health and Human Services ...

Get any of our free daily email newsletters — news headlines, opinion, e-edition, obituaries and more. Choosing the right Medicare plan can be one of the biggest decisions you make for your retirement ...