Providers of voice over Internet Protocol services face yet another regulatory issue. The Federal Communications Commission recently expanded the federal Universal Service Fund (USF) reporting and ...

If your company is contemplating contracting with a consumer-class VoIP provider, you better have your flip end covered with a really excellent Service Level Agreement (SLA). Well duh. We've known ...

Marguerite Reardon started as a CNET News reporter in 2004, covering cellphone services, broadband, citywide Wi-Fi, the Net neutrality debate and the consolidation of the phone companies. A handful of ...

The most reliable internet protocol (IP) desk phone is Polycom VVX because its hardware is crafted to an extremely high standard, and its user base appears to be consistently satisfied with its ...

Voice over Internet Protocol (VoIP) services allow users to place telephone calls over the internet rather than through traditional analog or cellular phone networks. VoIP has grown in popularity in ...

On Monday, June 22, 2015, the FCC released a Report and Order establishing a process to authorize interconnected VoIP providers to obtain direct access to telephone numbers. Once the process takes ...

LAS VEGAS — While Vonage clings to the top spot among VoIP providers pitching landline-replacement services, cable companies have rapidly eclipsed the smaller startups, wielding the competitive cudgel ...

The U.S. Federal Communications Commission should take a mostly hands-off approach to regulating the voice-over-IP industry so that VoIP can continue to grow and provide consumers with a choice of ...

While technology news buzzes around Vonage’s (NYSE: VG) recent IPO and Skype making major moves into the enterprise, there is a nagging issue all Voice over Internet Protocol (VoIP) players face: 911 ...

Australians do not understand the difference between Voice over Internet Protocol (VoIP) and traditional telephony services, while many VoIP providers are not aware of customer protection rules, an ...

VoIP has had its ups and downs when it comes to accessing 911 emergency services, and some incumbent telcos haven't made things easier for VoIP providers like Vonage. Finally, the US Senate has passed ...