Add Yahoo as a preferred source to see more of our stories on Google. A smiling woman wearing a headset crosses her hands while presumably speaking to a customer ...

Labcorp has completed the acquisition of select laboratory assets from Syracuse, N.Y.-based Crouse Health’s Laboratory Alliance of Central New York. Under the terms of the deal, Labcorp is assuming ...

It may sound old-fashioned to talk about improving your customer service through the phone. With all the digital innovations in customer experience, a company can fall into the trap of treating ...

The phone lines are open at Burger King headquarters. The fast-food chain is trying to turn its long-time fans into first-time callers by handing out the company president’s phone number. Tom Curtis, ...

The Android smartphone market is pretty big in the United States, with nearly 40% share of the total mobile phones sold in the country. Multiple manufacturers continuously vie to grab whatever ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Community Health Systems on Tuesday sold some of its ambulatory outpatient laboratory services to Labcorp for approximately $194 million in cash before transaction expenses. The deal includes assets ...

The company is emailing users impacted by the breach. The company is emailing users impacted by the breach. is a senior reporter covering technology, gaming, and more. He joined The Verge in 2019 ...

The HBR Executive Playbook on building an organization where customer success is the foundation of long-term growth. by Rachel DuRose Customer-centric organizations follow a simple principle: ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

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